Hardware Cancellation and No-Return Policy

You may ask us to cancel a hardware order only while the order is still at a Shift facility and before it has been released to or picked up by a shipping carrier.

Fulfillment timing varies and may begin shortly after you place an order. There is no guaranteed cancellation period. Sending a cancellation request does not cancel the order; the cancellation is effective only if Shift confirms in writing that it was completed before shipment.

To request cancellation, email us-support@joinshift.ai as soon as possible with the subject “Hardware order cancellation.” Include the order number, purchaser name, and email address used at checkout.

Once hardware leaves a Shift facility or is handed to the shipping carrier, the sale is final. We do not accept returns or exchanges and cannot cancel or refund the order, including when the package is unopened or delivery is refused.

If Shift confirms a cancellation before shipment, we will initiate a refund to the original payment method. The time for the credit to appear depends on the payment provider or financial institution.

If hardware arrives damaged, defective, or different from what you ordered, contact us-support@joinshift.ai promptly with your order number and photos of the item and packaging. Do not send hardware back unless Shift provides written instructions.

Reporting an order problem does not create a general right to return the hardware. Shift will review the issue and provide any remedy required by applicable law. Nothing in this policy limits rights that cannot legally be waived.